Privacy Policy

We value your privacy and are committed to being transparent about how we handle your information.

Effective Date: April 21, 2026  |  Website: https://zenturahome.com

This Privacy Policy describes how Zentura Home ("we," "us," or "our") collects, uses, and protects information you provide when you visit https://zenturahome.com or purchase a software driver license from us. By using our website, you agree to the practices described in this policy.

We keep it simple: we collect only what is necessary to process your order, deliver your license, and provide support. We do not sell your information to third parties.

1. Information We Collect

a) Purchase and Account Information

When you purchase a driver license, our payment processor, Lemon Squeezy, collects the information necessary to complete your transaction, which may include:

  • Name and email address
  • Billing address
  • Payment method information (handled exclusively by Lemon Squeezy — we do not receive or store your card details)

After a successful purchase, Lemon Squeezy provides us with your name, email address, and order details so we can fulfill your license and provide support.

b) Licensing Information

Our checkout process requires you to submit the MAC address of your Crestron processor. This identifier is used solely to generate and bind your License Key to the correct processor. We store this association in our license management system for the purposes of license validation, support, and fulfillment.

c) Website Usage Data

Like most websites, our hosting infrastructure (Microsoft Azure) automatically logs standard technical information when you visit our site, including:

  • Your IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring URL
  • Date and time of access

This data is used for security monitoring, troubleshooting, and understanding how our website is used. It is not linked to personally identifiable information.

d) Contact and Support Communications

If you contact us by email or through our contact form, we retain the content of your message and your contact information to respond to your inquiry and maintain a record of our support communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing your order and delivering your License Key;
  • Binding your license to the Crestron processor MAC address you provided;
  • Sending order confirmation and license delivery emails;
  • Responding to support requests and technical questions;
  • Maintaining records required for accounting and legal compliance;
  • Detecting and preventing fraud or abuse;
  • Improving the website and our Products.

We do not use your contact information for marketing emails unless you have explicitly opted in to receive them.

3. Cookies

Our website uses a minimal number of cookies. We do not use tracking or advertising cookies. Cookies we use may include:

  • Session cookies: Used to maintain basic website functionality during your visit. These are deleted when you close your browser.
  • Third-party cookies: Lemon Squeezy's checkout process may set cookies on our checkout pages. Please refer to Lemon Squeezy's Privacy Policy for details on their cookie practices.

You can configure your browser to refuse cookies, though doing so may affect the functionality of the checkout process.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

  • Lemon Squeezy: Our payment processor receives the information necessary to facilitate your transaction and deliver your license. Their privacy practices are governed by the Lemon Squeezy Privacy Policy.
  • Microsoft Azure: Our website and license backend are hosted on Azure. Microsoft may process technical data as part of providing hosting services. Their practices are governed by Microsoft's Privacy Statement.
  • Legal requirements: We may disclose your information if required to do so by law, court order, or in response to a valid request from a law enforcement agency, or to protect the rights, property, or safety of Zentura Home or others.

5. Data Retention

We retain purchase records, license key associations, and support communications for as long as reasonably necessary for legal, accounting, and support purposes. If you would like us to delete or anonymize your personal information, please contact us at support@zenturahome.com. Note that we may need to retain certain information to fulfill legal obligations or resolve disputes.

6. Security

We take reasonable technical and organizational measures to protect the information we hold, including secure transmission (HTTPS) and access controls on our backend systems. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You use the website and submit information at your own risk.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which may include:

  • The right to access the personal information we hold about you;
  • The right to request correction of inaccurate information;
  • The right to request deletion of your information (subject to legal retention requirements);
  • The right to object to processing of your information;
  • The right to data portability.

To exercise any of these rights, please contact us at support@zenturahome.com. We will respond to your request within a reasonable time.

8. Children's Privacy

Our website and Products are intended for use by adult professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to remove it.

9. Third-Party Links

Our website may contain links to third-party websites, including device manufacturers and other resources. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: